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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elias Dennis (Niresse)

Elias Dennis (Niresse)

September 18, 2024

5  out of  5
rating by Elias Dennis (Niresse)
"I had never known what exactly I was paying for in car insurance prior. Not only did Faith clearly and expertly explain each part, she was sensitive and empathetic to my specific needs and made every effort to meet, and sometimes exceed, those needs. 10/10 Most wonderful person to trust."
We responded:
"Thank you so much for your kind words and the 5-star review! We're thrilled to hear that Faith provided you with such an exceptional experience. 🌟 We pride ourselves on having knowledgeable and empathetic agents like Faith who go above and beyond to ensure our customers understand their car insurance and have their specific needs met. It's wonderful to know that Faith took the time to clearly explain each part and demonstrated sensitivity towards your requirements. We greatly appreciate your trust in us at Kelly Jepsen State Farm and we'll be sure to pass along your kind words to Faith. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 🚗💙"
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Sydney Polakowski

July 22, 2024

5  out of  5
rating by Sydney Polakowski
"First time getting my own auto insurance and Faith made it so easy! I admittedly had no idea what any of it meant and she took the time to explain everything in detail!"
We responded:
"Hey Sydney, Thank you so much for taking the time to share your experience with Kelly Jepsen State Farm! We are thrilled to hear that Faith provided you with excellent service during your first time getting auto insurance. We understand that navigating the world of insurance can be overwhelming, especially for first-timers. It's great to know that Faith went above and beyond to make the process easy for you. We take pride in our team's ability to explain complex concepts in a way that our clients can easily understand. We appreciate your feedback, and we'll be sure to pass along your kind words to Faith. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you again for choosing Kelly Jepsen State Farm for your auto insurance needs. We look forward to serving you in the future. Warm regards, Kelly Jepsen, Agent"
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Annalina Van Hercke

June 20, 2024

5  out of  5
rating by Annalina Van Hercke
"Finding your first automobile insurance after being on your parents can be very stressful and overwhelming. Faith sat down with me and explained every section of my coverage. I never have had anyone explain in depth what each aspect means. It is because of this customer service and the good rate on a quote that I decided to go with State Farm! It’s nice having a local face to discuss this versus someone over the phone!"
We responded:
"Hey Annalina, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear about your positive experience with our agent, Faith, and how she helped ease your stress and made the process of finding automobile insurance a lot more manageable. We understand that navigating insurance policies can be overwhelming, especially when it's your first time. That's why we strive to provide exceptional customer service, ensuring that our clients fully understand each aspect of their coverage. We're glad that Faith took the time to sit down with you and explain everything in detail. At Kelly Jepsen State Farm, we value the importance of personal connections, and we're delighted to hear that having a local agent to discuss your insurance needs made a difference for you. We believe in building strong relationships with our customers, and we're glad that Faith was able to provide you with the personal touch you were looking for. Thank you once again for choosing Kelly Jepsen State Farm as your auto insurance provider. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! "
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Nicole Gearhart

April 8, 2024

5  out of  5
rating by Nicole Gearhart
"Faith has been amazing to work with. She has shown a great deal of understanding and patience as I inquired about insurance coverage with very little knowledge of what I was looking for. She took the time to explore different options and find out about different aspects of my life in order to find the best benefits for my situation. Definitely looking forward to working with her more in the future!"
We responded:
"Hi Nicole, Thank you for your kind words! I'm glad to hear that Faith has been amazing to work with and has provided you with understanding and patience. It's great that she took the time to explore different options and understand your needs in order to find the best benefits for your situation. I'm sure Faith will be just as dedicated and helpful in the future. If you have any more questions or need further assistance, feel free to reach out. Thanks again, Kelly ~Kelly Jepsen State Farm in Houghton"
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zd Louis

April 4, 2024

5  out of  5
rating by zd Louis
"She is so nice. Very patient and professional . It's the best experience for me to do my insurance. Thank you Kelly!"
We responded:
"Hi Louis, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had such a positive experience working with Faith. We strive to provide excellent customer service and it's wonderful to know that she was able to assist you with your insurance needs in such a patient and professional manner. We greatly appreciate your kind words and your trust in our services. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Best regards, Kelly Jepsen Kelly Jepsen State Farm Houghton, MI "
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Shelby McGowan

April 3, 2024

5  out of  5
rating by Shelby McGowan
"Excellent service!! Faith was amazing! So glad I chose State Farm! Highly recommend going through faith for insurance she’s awesome!"
We responded:
"Hi Shelby, Thank you for your kind words and the 5-star review! We're thrilled to hear that you had an excellent experience with Faith at Kelly Jepsen State Farm in Houghton. We appreciate your recommendation and are glad to have been able to provide you with awesome service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you, Kelly "
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Jayden Lupro

March 21, 2024

5  out of  5
rating by Jayden Lupro
"The best service I’ve ever gotten!, couldn’t be more happy with the service and with how much time they spend trying too make your coverage better!"
We responded:
"Hey Jayden, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our service. Our team is dedicated to providing excellent customer service and we're glad to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Thanks! Kelly Kelly Jepsen State Farm "
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Jolena Benson

March 5, 2024

5  out of  5
rating by Jolena Benson
"Faith Loyd has gone above and beyond to try and help me lower my car insurance rates. (I have been a loyal customer for many years.) Even though she was unsuccessful at getting me a better rate. She was very sincere and charismatic to me. She is great at keeping in touch and getting me in for a appointment whenever I need. She is a 5 STAR employee. She DESERVES a RAISE! Thank you Faith for your kindness. I appreciate you."
We responded:
"Hey Jolena,, Thank you for your amazing 5-star review! We appreciate your loyalty and are thrilled to hear that Faith Loyd has provided you with exceptional service. Faith's dedication to helping you lower your car insurance rates, her sincerity, and charisma are truly commendable. We will definitely pass on your kind words to her and recognize her outstanding efforts. Your suggestion of a raise for Faith will be taken into consideration. Thank you again for your kind words and continued support. We value you as a customer. Warm regards, Kelly"
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frank krieber

March 2, 2024

5  out of  5
rating by frank krieber
"Great customer service !! Great pricing as well."
We responded:
"Thanks, Frank, for your positive feedback and for being such a fantastic, long time, policyholder of Kelly Jepsen State Farm! We're thrilled to hear that you had a great experience with our customer service team. Providing excellent service is a top priority for us. We also strive to offer competitive pricing to ensure our customers get the best value for their money. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your support!"
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Jesse Bourgo

February 5, 2024

5  out of  5
rating by Jesse Bourgo
"Idk where she found the agent Faith but she sure saved me ALOT of money and is a asset to Kelly’s team!"
We responded:
"Hey Jesse, Thank you so much for your kind words and for taking the time to leave us a 5-star review on Google! We are thrilled to hear that our agent, Faith, was able to assist you in saving a significant amount of money. We truly appreciate your feedback and consider Faith to be a valuable asset to our Kelly Jepsen State Farm Agency. If there is anything else we can do for you in the future, please don't hesitate to reach out. Once again, thank you for choosing our services and for sharing your positive experience with us. We look forward to serving you again! Best regards, Kelly Jepsen, State Farm Agent, Houghton, MI"
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Robert Bartiromo

January 26, 2024

5  out of  5
rating by Robert Bartiromo
"One of the things I appreciate most about this insurance company is their exceptional customer service. Their representatives are always friendly, knowledgeable, and ready to assist me with any questions or concerns I may have. Whether I need to file a claim or update my policy, they make the process seamless and hassle-free. Another aspect that sets my insurance company apart is their competitive rates. They offer affordable premiums without compromising on the quality of coverage. This allows me to protect my assets and loved ones without breaking the bank."
We responded:
"Hey Robert, Thank you so much for taking the time to leave us such a wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you have had a positive experience with our agency. We take great pride in providing exceptional customer service and we are delighted to know that our representatives have been friendly, knowledgeable, and ready to assist you with any questions or concerns. It is our goal to make the insurance process seamless and hassle-free for our valued customers like you. Additionally, we are thrilled to hear that our competitive rates have been able to meet your needs and provide you with affordable premiums without compromising on the quality of coverage. We understand the importance of protecting your assets and loved ones, and we are committed to offering the best possible value for your insurance needs. Thank you once again for choosing our Kelly Jepsen State Farm agency and for sharing your positive experience. We truly value your feedback and look forward to serving you in the future."
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Patricia Pouttu

January 7, 2024

1  out of  5
rating by Patricia Pouttu
"Kelly Jensen is put in a position of trust and to represent this State Farm agency. After nine years I left. Like a good neighbor this agency wasn’t there! In fact when I desperately needed there assistance I was given a round about answers for local tow trucks, and she patronized me in the process ..more then once. Even the owner of the tow truck service said Kelly Jensen knows better! She must have selective customer service care!!"
We responded:
"Dear Patricia, We sincerely apologize for the negative experience you had with our agency. We aim to provide excellent customer service, and it's disheartening to hear that we didn't meet your expectations. We would like to address your concerns further, so please provide your contact information or reach us at 906-482-1210. Thank you for your feedback, and we hope to regain your trust in the future. Best regards, Kelly"
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Daniel Peck

December 19, 2023

1  out of  5
rating by Daniel Peck
"They cancelled my insurance, gave me an end date. So I went and got different insurance, now they are claiming they never cancelled and have found a way to charge my new debit card. Went in to cancel in person and get my money back, they claimed to have canceled it again but are still sending me bills and declaration pages claiming my insurance is still active. Called to cancel again and they told me it could take up to a month for the paperwork to go through…"
We responded:
"Dear Daniel, We apologize for the confusion and frustration you've experienced with the cancellation of your insurance policy. We apologize for the inconvenience and appreciate your understanding. Your feedback is valuable to us as we strive to improve our processes and prevent similar issues in the future. Best regards, Kelly"
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Andy Thomas

December 5, 2023

5  out of  5
rating by Andy Thomas
"Kelly was great at explaining options and helping find the best options for me."
We responded:
"Dear Andy, Thank you for leaving us a 5-star review! We're thrilled to hear that we provided excellent service and was able to explain the various options to help you find the best solution for your needs. At Kelly Jepsen State Farm, we strive to provide personalized and informative assistance to our customers, and we're delighted that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure your insurance experience remains top-notch. Thank you again for your positive feedback and look forward to serving you in the future. Best regards, Kelly Kelly Jepsen State Farm"
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Inga Johnson

October 8, 2023

5  out of  5
rating by Inga Johnson
"Great service"
We responded:
"Hi Inga, Thank you for your continued trust and support as a long-time policyholder. We appreciate you taking the time to leave us a 5-star review and are thrilled to hear that you have consistently received great service from us. Providing exceptional service to our valued customers like you is our utmost priority, and we're delighted that we have been able to meet your expectations over the years. Your loyalty means a lot to us, and we're grateful for the opportunity to serve you. If you ever have any questions, need assistance, or want to explore additional coverage options, please don't hesitate to reach out. We're here to help and ensure your insurance experience remains excellent. Thank you again for your kind words and for choosing us as your insurance provider. We look forward to continuing to serve you in the future. Thank you, Kelly"
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Steve Larrow

September 30, 2023

3  out of  5
rating by Steve Larrow
"Kelly and staff are friendly and of great help. Auto insurance rats are on par with other agencies, but home owners insurance is off the charts."
We responded:
"Dear Steve, Thank you for taking the time to leave us a review and for your kind words about our team. We appreciate your feedback and are glad to hear that you found our team friendly and helpful. We apologize if the homeowners insurance rates did not meet your expectations. We understand that affordability is an important factor when choosing insurance coverage. Our team continuously works to provide competitive rates across all our products, including homeowners insurance. If you would like to discuss your homeowners insurance needs further or explore alternative options that may better align with your budget, please don't hesitate to reach out to us. We are here to help and find the best solution for your specific requirements. Thank you once again for your feedback and hope to have the opportunity to assist you further in the future. Best regards, Kelly Kelly Jepsen State Farm"
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windy Halliday

September 23, 2023

3  out of  5
rating by windy Halliday
"Quotes for auto insurance were on par with other agencies but home owners was off the charts."
We responded:
"Dear Windy, Thank you for sharing your feedback and for considering our agency for your insurance needs. We apologize for any disappointment caused by the homeowners insurance quote you received. We strive to provide competitive rates for all our customers, and we understand that the homeowners insurance quote may not have met your expectations. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve our offerings. If you would like to discuss your homeowners insurance needs further or explore other options that may better suit your budget, please don't hesitate to contact us. We're committed to finding the right coverage at the best possible price for our customers. Thank you again for your feedback, and we hope to have the opportunity to assist you in the future. Best regards, Kelly Kelly Jepsen State Farm"
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Peter Kocour

September 13, 2023

5  out of  5
rating by Peter Kocour
"Faith was so helpful! She went above and beyond to get me great coverage for a pretty good price and I can’t thank her enough! Everyone here is amazing, super helpful, and so incredibly kind!"
We responded:
"Dear Peter, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Faith provided exceptional service and went above and beyond to find you great coverage at a competitive price. We truly appreciate your recognition of our team's helpfulness and kindness. At Kelly Jepsen State Farm, we strive to provide outstanding customer service and make sure our clients have the best possible experience. Your satisfaction is our top priority, and reviews like yours reaffirm that we are on the right track. We are grateful for your trust and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Best regards, Kelly, Kelly Jepsen State Farm"
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Case Brophy

August 30, 2023

1  out of  5
rating by Case Brophy
"I have been trying to cancel my renters insurance for 4 months now. I have called many times, and have been told that my policy has been canceled. Yet I continue to be charged. I would get renters insurance elsewhere"
We responded:
"Hi Case, We apologize for any frustration/inconvenience caused and appreciate your understanding. Thank you for bringing this to our attention. Best regards, Kelly"
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Laurie Christiansen

August 4, 2023

1  out of  5
rating by Laurie Christiansen
"I have had the most difficult time with this office the last 2 months. After frustration over a policy not being adminstered properly, I decided to cancel my policies with this office. This week alone, I have emailed, had customer service request cancellation, and have had customer service leave a message at the office. I have gotten no response from Kelly to acknowledge my request. I would not recommend this insurance agent to anyone."
We responded:
"Hi Laurie, I apologize for the inconvenience and appreciate your understanding. Thank you for bringing this to our attention. Best regards, Kelly"
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Phil Jose

September 30, 2022

5  out of  5
rating by Phil Jose
"Kelly has been my agent for many years and has been outstanding in her service. I highly recommend her agency."
We responded:
"Thanks Phil! My team and I love working with you and we appreciate your longevity with State Farm."
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Benjamin Hunter

July 4, 2022

5  out of  5
rating by Benjamin Hunter
"Kelly has been a great help every step of the way starting my business as a sole proprietor to now LLC with employees. Very friendly and accommodating!!"
We responded:
"Thanks Ben! It's been a pleasure working with you!"
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Maggie Gaunt

January 15, 2022

5  out of  5
rating by Maggie Gaunt
"I like that I can choose towing without full coverage on my car."
We responded:
"Yes Maggie, very good point! With State Farm auto insurance you can have emergency road service, with or without full coverage. We pay for the tow to the nearest place that can fix the vehicle, no $75 max that's common on a lot of auto policies. Thanks Maggie!"
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Henry King

November 19, 2021

5  out of  5
rating by Henry King
"Kelly and her team have always been swift, competent, and cheerful in helping me with anything I've needed. They are a pleasure to work with, and I am happy to have them handling my insurance needs."
We responded:
"Thanks Henry! It's been a true pleasure working with you over the years. I appreciate your business!"
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Maritza Gonzalez

October 3, 2021

5  out of  5
rating by Maritza Gonzalez
"Excellent Service"
We responded:
"Thank you Maritza!"